Terms and Conditions

Payment Information:

  • Credit Cards:  We accept Visa, MasterCard, American Express, and Discover.
    Please have all appropriate information including the cardholder’s billing address.
    Credit cards are checked thoroughly to verify billing address.
    We reserve the right to ship only to the billing address of the credit card.

International Shipping Policies

  • Customs will incur shipping charges based on the weight of order and county of destination.
  • Laws are different in every country and we cannot keep up with them all.  It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
  • If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges.
  • Prepayment is required.  Payment must be by credit card, U.S. or International Money Order, or personal check drawn on a U.S. bank.
  • Customer is responsible for any duties or taxes that may apply.  We do not collect any duties or taxes from you and do not know how much they will cost you.  Check with your own country.  We report the exact amount of the sale on the Customs form.  Please do not ask us to claim less than the actual sale amount.
  • For a description of the package contents on the Customs form, we claim "Food supplements Please do not ask us to claim a "gift" or other incorrect description.

Shipping Information:

  • All orders are shipped within 24-48 hours depending on stock availability.
  • UPS does not deliver on weekends or holidays.   Do not include these days when estimating your expected delivery date.
  • We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error.  Shipping labels are generated directly from the shipping information you have entered.  If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $10 fee since the shipping company will charge us a fee for this correction.
  • Shipping Labels are generated DIRECTLY from the shipping information you have entered, not on our invoice. We can only ship to the address you have entered.

You may return any item purchased from JustAddMuscle.com for any reason within fifteen (15) days of purchase as long as the item has not been opened. You will receive a full refund for unopened items in the original form of payment.You may bring returns in person to any of our retail stores or you may mail the product and receipt to:

Just Add Muscle Inc
Attention: Returns Department
900 Sw Pine Island Rd #108    Cape Coral Fl 33991

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 15 day period. JustAddMuscle.com reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Make a return by mail:

Send your purchase and receipt to our Returns Department and receive a merchandise credit:

Just Add Muscle Inc
Attention: Returns Department
900 SW Pine Island Rd #108
Cape Coral, Fl 33991

Make a return to a local Just Add Muscle store:

Bring your purchase and receipt to any Just Add Muscle store and receive a refund to original form of tender.

Still have questions?

Our professional staff is ready to help you. Please call Customer Service at
1-239-424-8457, Monday - Friday 10:00 AM - 8:00 PM EST.

Or Email us at support@justaddmuscle.com

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